Assistant Showroom Manager

Location: Bārāmati

Functional Responsibilities

Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement.
Listen to customer complaints to address & resolve their issues, ensure customer delight with high quality Customer service.
Ensure that the company decided plans, policies, processes and procedures are implemented  ensure the store is clean, tidy and well organized and maintain the neatness and cleanliness of the sales floor, office, windows and storage areas.
Manage BTL Marketing, administrative activities and ensure overall customer experience at the store by executing strategies to drive productivity, profitability and

customer satisfaction.

Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
Advises Team Members of all upcoming special events (i.e. promotional events, diamond events, etc.) and promotions and executes the necessary planning and

preparation to guarantee the success of those events.

Conduct inventory analysis to ensure optimal stock levels.
To ensure outstanding presentation and visual merchandising standards are maintained at all times.
Observes safety and security procedures and Reports any misuse or theft of stock.
Ensure that the company decided plans, policies, processes and procedures are implemented pare operational expenses and costs to identify losses and recommend ideas for increased profits.
Support store in the process of tallying cash and stock.

Internal Process

Ensure that all activities are carried out as per the Standard Operating Procedures in the section.
Generate marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities done.
Analyze call center reports to understand the feedback from prospective customers and manage customer inquiries.

People development

Identify learning needs of team and self and provide requirements to L&D team.
Ensure completion of mandatory training programs for self and team.
Drive a performance driven culture in the team by timely monitoring, review of performance and feedback to the team members.