Customer Success Manager - India

Location: Vasanthanagar

Customer Success Manager
Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.S. Business Hours

Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

About Ridy

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

You will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.

The Day-to-Day Responsibilities

Account Ownership
Serve as the primary point of contact for customers across your assigned portfolio
Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders
Build and maintain trusted relationships that position Ridy as a long-term partner
Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement
Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives
Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently
Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early
Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Renewals & Growth
Own the renewal calendar for your portfolio and build a data-supported business case for each
Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes
Expand into additional properties within existing customer portfolios
Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration
Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties
Escalate and track customer issues to resolution, keeping stakeholders informed
Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications
3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India
Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support
Experience working with U.S. or international customers
Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers
Strong…