Tele-counselor

Location: Roorkee

Company Description
Roorkee Institute of Technology (RIT) is an AICTE-approved, NAAC A++ accredited institution, and one of the top 4% institutes in India. Located in the historic city of Roorkee, Uttarakhand, RIT offers a distinctive excellence in Engineering, Agriculture, Paramedical, and Management education. The institute is committed to academic excellence, holistic development, and fostering innovative minds to meet global standards of education and skill enhancement.

Role Description
This is a full-time, on-site Tele-counselor role based in Roorkee, Uttarakhand. The Tele-counselor will interact with prospective students and their guardians, providing guidance and information about the institute’s courses, admission processes, and related queries. Responsibilities include managing inbound and outbound calls, maintaining a database of student inquiries, following up on leads, and ensuring students receive detailed information tailored to their interests and academic goals.

Qualifications
Strong communication, interpersonal, and customer service skills.
Proficiency in telephonic etiquette and the ability to handle high call volumes effectively.
Basic knowledge of administrative tasks such as data entry and maintaining records.
Ability to work collaboratively in a team and adapt to an on-site work environment.
Experience in counseling, sales, or marketing is a plus.
Graduate degree in any discipline; additional certifications or training in counseling or communication are advantageous.
Excellent organizational and time management abilities.