Academic SaaS Customer Success Coordinator
Listed on 2026-10-08
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Customer Service/HelpDesk
Customer Success Management
Wiley is seeking a Customer Success Coordinator to manage end-to-end delivery of ebooks, courseware, and content solutions for academic customers. You will collaborate with sales, marketing, product, customer success, and technology teams to ensure seamless onboarding and ongoing support.
The role requires strong communication, problem-solving, and organizational skills, with a focus on driving customer satisfaction and product usage across higher education accounts.
We are looking to fill the Academic SaaS Customer Success Coordinator position at John Wiley & Sons Inc. in Indiana, PA, United States.
This is a genuine opportunity to take on the Academic SaaS Customer Success Coordinator role at John Wiley & Sons Inc.
As a Academic SaaS Customer Success Coordinator, you will play an important part at John Wiley & Sons Inc. in Indiana, PA, United States.
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