Receptionist, Customer Service​/HelpDesk

Description

Job description

We are seeking a receptionist/greeter for Full-time M-F, with excellent customer service skills and a winning attitude at our Colonial Motor Mart location. This individual will receive calls into our auto dealership, determine the nature of the callers business, and direct the caller to the correct destination. This position will also be responsible for identifying, greeting and assisting customers who enter the showroom and drive on lot.

If you want a chance to join a growing team with a company that is committed to your success, you have come to the right place! At Colonial Auto Group you will find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships provide comprehensive services, including sales of both new and used cars, light trucks, replacement parts, offering financing and insurance.

We are always looking for bright, motivated, and energetic professionals to add to our world‑class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Account for all customers that visit our dealership and document their arrival
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers and office staff with various clerical and administrative duties as needed (daily)
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Job Type: Full-Time

Salary: $11.00-$12.00/hr.

• Indiana, PA 15701:
  Reliably commute or planning to relocate before starting work (Preferred)

• Customer service: 1 year (Preferred)

Requirements

• Experience with Microsoft Office is a plus, but not required
• Available to work Saturdays
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record