Cash Service Representative Supervisor

Job Type: Full-time

Location:

CR 6 & CR 17

Schedule:

Monday through Friday, with Saturdays as needed

Employees may occasionally be scheduled before opening or after closing to assist with department operations.

Job Description Teller Services LLC is seeking a service-focused, experienced, and team-oriented Cash Service Representative Supervisor to support teller operations at INOVA Federal Credit Union's CR 6 and CR 17 locations.

The Cash Service Representative Supervisor is responsible for providing quality service to members while overseeing the daily operation of the cash service area. This position plays an important role in ensuring transactions are processed accurately, members receive knowledgeable and efficient service, and cash handling, security, and operational procedures are followed  addition to supporting daily teller operations, this position provides coaching, training, and accountability for Cash Service Representatives.

The supervisor works closely with team members to develop their skills, improve performance, achieve referral and service goals, and create a positive member experience.

The ideal candidate is someone who is comfortable leading others, has strong attention to detail, understands cash-handling procedures, and can balance operational responsibilities with exceptional member service.

Important Employment Information This position is employed by Teller Services LLC and supports teller operations at INOVA Federal Credit Union locations. While you will work closely with INOVA employees and serve INOVA members, your employment, compensation, and benefits are provided through Teller Services LLC.Teller Services LLC employees are not eligible for INOVA Federal Credit Union's employee benefit programs, including INOVA's 401(k) plan.

Please see the Benefits section below for the benefits available through Teller Services LLC.About UsTeller Services LLC supports teller and cash service operations for INOVA Federal Credit Union, helping provide members with consistent, professional, and efficient service at participating branch locations.

Teller Services team members play an important role in the member experience by supporting the day-to-day teller and cash service operations of INOVA Federal Credit Union.

If you're looking for an opportunity to build your financial services career while developing your leadership, member service, coaching, and operational skills, we'd love to meet you.

Essential Duties & Responsibilities Cash Handling & Balancing Balance cash drawers according to established Teller Guidelines and Cash Handling Procedures.

Assist Cash Service Representatives with balancing and cash-handling questions.

Monitor and maintain the safety and security of the branch, including ensuring the vault is properly secured.

Assist with cash drawer, vault, and ATM audits.

Verify all cash purchased from or sold to the vault.

Follow established procedures for verifying cash being provided to members and cash received from members.

Follow established drawer limit and cash-handling procedures.

Maintain a high level of accuracy and accountability when handling member and credit union funds.

Coaching & Team Development Monitor employee performance and provide coaching to support individual and team success.

Recognize employee strengths and provide constructive coaching in areas for development.

Assign and monitor monthly referral goals.

Hold staff accountable for established referral and productivity goals.

Coach team members on identifying member needs and appropriately recommending products and services.

Sit with Cash Service Representatives to observe interactions and identify opportunities for coaching and development.

Use role-playing and transactional coaching to develop employee skills.

Lead by example in member service, product knowledge, and sales behaviors.

Consistently coach team members on credit union products and services.

Assist with training and development of new hires and other team members as needed.

Provide developmental feedback in a respectful and supportive manner.

Member Service Ensure members receive prompt, courteous, knowledgeable, and efficient service.

Ensure phone calls are answered when team members are not assisting members in person.

Maintain established service standards with members.

Encourage team members to uncover member needs and identify appropriate solutions.

Follow Teller Services standards when serving members.

Maintain confidentiality of member and credit union information.

Referral &…