On-Site Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role provides on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
Location:
Newburgh, Indiana – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer provides first- and second-level technical support and manages the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

● Provide on-site desktop and IT support for end users at the client location.

● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.

● Install, configure, and maintain hardware, operating systems, and enterprise software applications.

● Support network connectivity issues, including LAN troubleshooting.

● Assist with device setup, replacement, and hardware installations.

● Perform basic network troubleshooting using console access when required.

● Document service activities and communicate updates to the service delivery team.

● Follow client IT policies and security procedures while performing on-site tasks.

Required Skills

● Strong knowledge of Windows operating systems and desktop environments

● Experience in hardware troubleshooting and replacement

● Basic understanding of networking (LAN connectivity, switches, routers)

● Ability to diagnose and resolve desktop, printer, and peripheral issues

● Good communication and customer service skills

● Ability to work independently in onsite support environments

Work Model

● On-demand / field support role

● Work assignments will be shared by the Service Delivery Team

● Engineers will be contacted via phone or email when support is required

● Engineers will receive site location, SPOC details, and reporting time before each assignment

● No guaranteed number of working hours

How to Apply

Interested candidates are invited to send their resumes to:
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