Accounts Receivable Specialist

** Seeking a confident and detail-driven Accounts Receivable Specialist to manage invoicing, payments, ACH/credit card processing, collections, and customer account support with accuracy, professionalism, and strong communication skills in a fast-paced, deadline-driven environment.

Summary:

The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.

Key Responsibilities:

• Process daily invoicing for all product division transactions, including returns and refunds.
• Receive and apply customer payments in the Plotbox and SAGE systems.
• Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
• Process monthly automatic ACH and credit card charges for approved accounts.
• Complete daily lockbox imports and update customer accounts.
• Issue, validate, and distribute monthly AR statements.
• Conduct collection follow-ups with customers, maintaining a firm, professional approach.
• Send communications to customers upon reaching “paid in full” status.
• Assist clients, field staff, and internal departments with AR-related inquiries.
• Support routine transaction processing for cash receipts, including ACH and credit card procedures.
• Participate in resolving account discrepancies and customer disputes with confidence and accuracy.

Required

Skills and Abilities

:

• Strong, assertive communication skills and confidence in handling collection calls professionally.
• High attention to detail, accuracy, and organizational skills.
• Strong computer proficiency and ability to learn new systems quickly.
• Effective written and verbal communication with clients and staff.
• Persistent and tactful problem-solving skills; ability to navigate difficult conversations.
• Ability to manage change positively and maintain professionalism under pressure.
• Ability to build and maintain strong working relationships across departments.
• Motivation toward continuous improvement and personal development.
• Willingness to work extended hours as needed.

Education and Experience:

• High school diploma required; at least two years college coursework preferred.
• Minimum two years of accounts receivable or consumer billing experience, including collections.
• Demonstrated proficiency with computer applications and accounting systems.
• Ability to perform duties accurately, efficiently, and within deadlines.
• Comfort handling confidential customer and financial information.

Work Environment:

• Regular interaction with accounting staff, Private Label and Fewell Monument customers, and warehouse personnel.
• Requires frequent communication with customers regarding balances owed, payment status, and collection matters.
• Must handle confidential data and financial transactions responsibly.
• Occasional extended hours depending on workflow, cycle deadlines, or collection demands.
• Involves following written, oral, and diagram-based instructions and resolving routine problems using established procedures.

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Bonuses based on group performance