Health Plan Operations Administrative Assistant

As a Health Plan Operations Administrative Assistant, you will play a vital role in supporting the efficient functioning of health plan operations within Provider Partners of Indiana. You will assist in administrative tasks, ensure smooth coordination among various departments, and contribute to maintaining compliance with regulations. Your attention to detail, organizational skills, and ability to work in a fast-paced environment will be essential for success in this role.

• Provide administrative support to the Indiana team, including scheduling meetings, managing calendars, and handling correspondence.
• Prepare and distribute reports, presentations, and other documentation as required.
• Maintain accurate records and databases related to health plan operations.

• Coordinate communication and collaboration among different departments involved in health plan operations.
• Assist in organizing and facilitating meetings, workshops, and training sessions.
• Serve as a point of contact for internal and external inquiries related to health plan operations.

• Assist in the preparation and review of documentation, such as policies, procedures, and contracts, ensuring compliance with regulatory requirements.
• Maintain confidentiality and handle sensitive information with discretion.
• Support auditing processes to ensure adherence to regulatory standards and internal policies.

• Assist in data entry, data analysis, and generating reports to support decision-making within health plan operations.
• Help maintain and update databases related to member information, claims processing, and provider networks.

• Provide support to members, providers, and other stakeholders regarding inquiries, complaints, or issues related to health plan operations.
• Ensure timely and professional responses to inquiries via phone, email, or other communication channels.

• Identify opportunities for process improvements within health plan operations and contribute ideas for enhancing efficiency and effectiveness.
• Participate in projects aimed at streamlining workflows and improving overall performance.

• High school diploma or equivalent required;
  Associate's or Bachelor's degree preferred.
• Proven experience in an administrative role, preferably in a healthcare or insurance setting.
• Familiarity with health plan operations, terminology, and regulatory requirements is advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• Excellent communication skills, both written and verbal, with strong attention to detail.
• Ability to prioritize tasks, multitask, and work effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively within a team.
• Discretion and ability to handle confidential information appropriately.