Veterinary Clinic Office Manager

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Health insurance
• Paid time off

King Veterinary Clinic is a fast‑paced veterinary office dedicated to providing exceptional medical care and customer service. We are a close‑knitted team that values collaboration, efficiency, and compassionate care for our patients and their owners. This is a dynamic role for a highly motivated and detail‑oriented individual who can thrive in a busy environment and serve as the central hub of our clinic's daily operations.

• Practice oversight – Ensure the seamless flow of daily operations, balancing administrative, client and personnel needs.
• Implement and enforce clinic policies and procedures to improve efficiency.
• Act as primary point of contact, resolving any issues promptly.
• Maintain a clean, safe and organized office environment.

• Manage and supervise front office staff and veterinary assistants.
• Coordinate staff schedules to ensure adequate coverage for all operational hours.
• Mediate personnel issues and facilitate conflict resolution with fairness and discretion.
• Oversee appointment scheduling, billing and all client communications.
• Address client inquiries and concerns in a professional and empathetic manner.
• Ensure a high level of client satisfaction through effective communication.

• Manage daily accounting transactions including billing and accounts receivable.
• Oversee inventory, purchasing and ordering supplies.
• Ensure the collection of payments from pet owners.

• Maintain accurate client and patient medical records.
• Manage and troubleshoot practice management software.
• Ensure compliance with all regulations for controlled substances.

• High school diploma/GED required; degree in business administration or related field preferred.
• Previous experience as a Veterinary Office Manager or similar position preferred.
• Experience with veterinary practice management software is an asset.
• Skilled in Microsoft Office, Excel, and Outlook.
• Excellent time management skills and ability to prioritize multiple tasks.
• Strong problem‑solving skills and attention to detail.
• Excellent verbal and written communication skills.
• A genuine passion for animals and their well‑being.