Help Desk Coordinator​/Administrative Assistant

Help Desk Coordinator/Administrative Assistant

Join to apply for the Help Desk Coordinator/Administrative Assistant role at JPS Tech Solutions

Job Category: Help Desk
Job Type: Onsite
Job Location: Indiana Indianapolis
Compensation: Depends on Experience
W2: W2-Contract Only;
Kindly note that applications on a C2C basis will not be considered for this role.

Job Description:

Short

Description:

This role is structured with approx. 50% dedicated to helpdesk support, 30% administrative assistance, 10% procurement related tasks, 10% allocated to other duties as assigned, including event coordination, account management backup and special projects.

Complete

Description:

The Helpdesk Coordinator plays a pivotal role in supporting the operational and administrative functions of the Office of Technology and Cybersecurity (OTC). Reporting directly to the CIO, this position serves as the first point of contact for helpdesk inquiries, ensuring prompt and professional resolution of technical issues while also managing a variety of administrative, procurement, and organizational tasks. The coordinator works closely with OTC leadership to facilitate smooth day‑to‑day operations, maintain organizational data, and support strategic initiatives.

This role requires a high level of professionalism, confidentiality, and adaptability to support executive‑level needs and division‑wide coordination. The ideal candidate is a senior‑level professional with 5–7 years of experience in helpdesk and administrative support, highly organized, detail‑oriented, discreet, and capable of managing multiple priorities in a dynamic environment.

This role is structured with an estimated time allocation as follows: approximately 50% of the coordinator’s time will be dedicated to helpdesk support, including ticket management and phone triage; 30% will focus on administrative assistance, such as scheduling, onboarding, travel coordination, and executive support; 10% will be spent on procurement‑related tasks, including purchase orders and supply management; and the remaining 10% will be allocated to other duties as assigned, including event coordination, account management backup, and special projects.

Key Responsibilities:

Helpdesk Operations (50%)

• Serve as the first point of contact for general questions from OTC users.
• Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users.
• Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement‑related tickets and routing them appropriately.
• Maintain documentation of ticket resolutions and contribute to knowledge base updates.
  
  Required Experience:
  
  5–7 years in IT helpdesk or technical support roles, including experience in cross‑functional coordination, ticket triage, and customer service.

Procurement Support (10%)

• Assist with minimal procurement activities:
• Initiate and track purchase orders (POs).
• Coordinate PO renewals and terminations.
• Order office supplies and equipment for OTC staff.
  
  Required Experience:
  
  Minimum 3 years in procurement coordination or purchasing support.

Administrative Assistance (30%)

• Schedule meetings for the CIO and deputy CIOs.
• Create and manage job requisitions in coordination with HR.
• Submit and track PSID (People Soft ) requests for OTC employees.
• Support onboarding/offboarding processes, including equipment and access provisioning.
• Draft welcome letters and coordinate interview logistics.
• Provide general administrative and clerical support to OTC managers and employees.
• Manage daily office needs and general administrative activities.
• Coordinate travel arrangements for OTC staff, including lodging, transportation, and reimbursements.
• Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services.
• Work with CAI on new job postings, interview scheduling, candidate coordination, and onboarding activities.
  
  Required Experience:
  
  5–7 years in executive‑level administrative support, including HR coordination, travel logistics, and vendor collaboration.

Organizational Maintenance

• Create and maintain OTC organizational charts.
• Maintain the master list of all…