Membership Coordinator

General

Summary:

The primary objective of the Membership Coordinator is to coordinate membership functions and operations encompassing member recruitment, retention, and engagement efforts. Assisting with the following projects include taking dues payments by phone, ALAMIS Helpdesk, maintaining records in the membership database, and other various responsibilities that work to support the goals and objectives of the Auxiliary Membership program and division.

• Provide program and administrative support for the Membership Division and National Membership Committee.
• Process membership dues paid over the phone.
• Update and maintain membership records for foreign and state affiliates.
• Respond to inquiries from officers of state and local affiliates regarding membership records, rules, procedures, etc.
• ALAMIS Help desk support for local and state affiliates, members.
• Correct affiliate errors/manage changes in the system and back-office follow-up.
• Assist with the development and presentation of training content as it relates to membership and ALAMIS.
• Assist with producing periodic membership reports and preparing statistical reports, spreadsheets, charts/graphs, etc.; may prepare/secure awards.
• Respond to member inquiries in a timely manner.
• May represent the membership department at various conferences, meetings, and networking events.
• Support the overall goals and objectives of the membership division and the National membership program.
• Provides necessary support to Departments in resolving various membership problems, conducting research, and preparing correspondence as required.
• Assists with data entry as assigned.
• Performs all other duties as requested.

• Ability to participate in meetings as required, including some weekends; may travel to out-of-state meetings such as National Convention and/or meetings in Indianapolis, IN.; may be required to be gone as long as 14 days at a time.
• Excellent communication skills to establish and maintain effective communications with staff, vendors, clients, and American Legion Auxiliary members, in a professional, timely, and courteous manner.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Initiative and commitment to achieving and exceeding results.
• Creative problem solver and conceptual thinker.
• Excellent interpersonal skills with the ability to handle sensitive, confidential, and challenging situations.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Proficiency in the use of personal computers and a variety of software applications in word processing, spreadsheets, database, and presentation software (e.g. Microsoft products) in a networked environment.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Experience with membership management information systems preferred (iMIS).
• Position continually requires demonstrated poise, tact, and diplomacy.
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. A strong personal commitment to veterans and military families.
• Ability to seek out new methods and principles and be willing to incorporate them into existing activities and practices.

• Minimum education and experience:

  • Associate degree or equivalent, with three years of administrative or customer support experience.

  • any equivalent combination of education and related work experience.

Over the years, The American Legion Family has influenced considerable social change in America, won hundreds of benefits for…