Receptionist, Administrative​/Clerical

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Part Time West Baden, IN, US

Salary Range: $14.00 To $18.00 Hourly

Southern Indiana Community Health Care

Medical Receptionist Job Description

Part time up to 24 hours per week. Monday through Friday 8am-6pm.

General Summary of Duties:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

Physical Demands:
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lift files or paper weighing up to 30 p0unds. Requires manual dexterity sufficient to operate a keyboard, type at 60 wpm, and operate office equipment as necessary. Requires normal visual acuity and hearing.

Working Conditions:

Work is performed in reception area. Involves frequent contact with patients. Work may be stressful eraction with others is constant and interruptive. Contact involves dealing with sick persons.

• 1. Greet patients and visitors in a prompt, courteous and helpful manner.
• 2. Check in patients, verify insurance eligibility and update necessary information in the database. Assist patients with ambulatory difficulties.
• 3. Maintain appointment book and follow office scheduling policies.
• 4. Answer telephone, screen calls, take messages, and provide information.
• 5. Type correspondence, sort mail, and medical records as directed.
• 6. Screen visitors and respond to routine requests for information.
• 7. Maintain work area and lobby in neat and orderly manner.
• 8. Attend meetings as required and participate on committee as requested.
• 10. Perform related work as required.
• 11. Verify and enter qualifying CHAP into PM system, then file at designated location.
• 12. Reports safety, privacy, or general patient concerns to administration or privacy/security officer.

• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Ability to operate computer and other office equipment.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

• 1. Order patient assisted medications.
• 2. Sort out any faxes that come into the clinic and deliver or distribute as needed.
• 3. Scan documents and issue to correct recipients.
• 4. Complete and submit Release of Records.
• 5. Call insurance companies or doctor offices to get authorization for patient visit/services.
• 6. Train new employees as needed.
• 7. Work with collaboration team to gather information for the grant and submit reports/data as required.
• 8. Trouble-shoot office equipment if possible.
• 9. Enter patient reminder/appointment recalls, and/or print report as instructed.