Donor Services Specialist

Job Details:
Level: Entry,

Job Location:

Administrative Office
- Indianapolis, IN 46204, Position Type:
Full-time (Hourly), Salary Range: $18.27 Hourly, Job Category:
Nonprofit
- Social Services, Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.

Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title:

Donor Services Specialist

Exempt/Non-Exempt:
Non-Exempt

Reports to:

Director of Donor Services

Full or Part-time:
Full-Time

Team:
Development

The Donor Services Specialist supports donor giving and relationship management by assisting with donor data processing, communication, and administrative tasks. This position requires strong attention to detail, accuracy, and critical thinking in handling financial transactions, maintaining donor records, and facilitating reporting using Blackbaud’s Raiser’s Edge NXT. The role also involves occasional volunteer supervision and local travel to support fundraising events and office operations.

Brief description of duties in order of priority

• Process and record all incoming funds, including donations and receivables, ensuring each item is properly documented and accounted for.
• Maintain accurate and up-to-date donor, event participant, volunteer, vendor, and prospect records in the database, adhering to IRS and Wheeler Mission standards.
• Complete reporting and database upkeep as assigned, showing initiative in identifying and resolving discrepancies.
• Collaborate with other departments to provide updated database information and resolve data-related issues.
• Ensure the confidentiality and security of all donor information in compliance with organizational policies.

• Handle donor interactions through mail, email, phone, and in-person meetings with professionalism, thankfulness, and a positive attitude.
• Create accurate and timely donor communications, ensuring all correspondence is properly documented.
• Act as a point of contact for donor inquiries, working to resolve issues promptly and elevate concerns when necessary.
• Provide support for special events by assisting with donor engagement, event coordination, and volunteer supervision.
• Supervise 1-5 volunteers as needed for specific office tasks or during events.

• Perform general administrative tasks, such as participating in regular meetings, maintaining office supplies, and completing required reports.
• Organize and maintain donor records, occasionally lifting and filing documents (up to 35 pounds) and managing office equipment.
• Support local travel needs, such as weekly trips to the bank or other Wheeler Mission sites, using a personal or company vehicle.

REPORTING RELATIONSHIPS:
This position on occasion will supervise 1-5 volunteers at one time for specific office tasks or fundraising events.

• Unique for this job
• Unique for this job
• Unique for this job
• Adaptability
• Confidentiality
• Problem Solving
• Communicates Effectively
• Detail Orientation
• Critical Thinking
• Reporting…