Front Desk Receptionist; Clerk III

The Department of Mental Health is seeking a talented individual to fill a full-time Front Desk Receptionist to provide support for the Brockton Multi-Service Center (BMSC). The successful candidate will provide registration and reception support at BMSC to greet and register clients for appointments and directing visitors to desired locations. The incumbent will handle and direct all incoming phones to appropriate staff and provide support to the Billing Department.

This position is 37.5 hours per week. The selected candidate will work 9:00 a.m. to 5:00 p.m. Days off are Sunday and Saturday.

• Greets and registers clients through electronic medical record system, checking demographic information and updating as necessary.
• Notifies staff of client arrivals.
• Answers incoming telephones calls and transfers to appropriate staff.
• Completes/reconciles and follow up with all billing encounter forms.
• Provides back up to clerks as assigned.
• Contacts clients to cancel appointments as needed.
• Review of names and addresses in CARe and add to CARe as needed.
• Review information in CARe against new registration information and make changes to update demographic information as necessary.
• Complete letters for Intake Department and process accordingly.
• Maintains updates and distributes monthly to staff the telephone directory for BMSC.
• Provides and maintains reports regarding client appointments, no shows and outstanding billing encounters.
• Uses standard office machines and equipment, maintains supplies needed for use of their equipment.
• Monitors client and visitors in the lobby area and requests assistance as needed.

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, types and uses of office equipment and supplies, business letter and report preparation, etc.
• Knowledge of business English including spelling, word meaning and word usage.
• Knowledge of the standard office practices relative to handling incoming mail.
• Knowledge of the types and applications of standard office filing systems.
• Ability to exercise discretion in handling confidential information.
• Ability to follow oral and written instructions.
• Ability to deal tactfully with others.
• Ability to communicate effectively in oral expression.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to adjust to varying or changing situations to meet emergency or requirements.

• Previous experience working within an electronic medical record system.
• Knowledge of interacting with individuals experience mental illness.
• Some knowledge of medical/psychiatric terminology.
• Functional knowledge of the Word/Excel/Outlook computer program.
• Knowledge of data entry into various Excel and Access databases.

The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Outpatient, Case management, ACCS, and PACT team. The Brockton Multi Service Center is a Joint Commission certified facility. In all ways we aspire to create an environment which promotes growth, recovery and independence for clients, families, and employees alike.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• * II. A diploma as evidence of graduation from a course other than the commercial or business course of a…