Assistant Director of Financial Aid

• Supports key financial aid and veterans affairs processes at the Lake County campus:
  Assist students with filing their Free Application for Federal Student Aid (FAFSA), resolving financial aid issues, completing verification, and getting into a paid status before the start of classes.
• Provide individual and group financial aid advising to students and families on the availability of federal, state, and institutional aid and the application process.
• Assist veteran students with accessing their educational benefits.
• Promote the Federal Work-Study Program on campus and coordinate student employee onboarding with campus Human Resources.
• Support the administration of scholarships and institutional aid and serve on campus scholarship committees.
• Assist students with emergency aid requests in conjunction with other campus offices.
• Serve on the campus Satisfactory Academic Progress (SAP) appeals committees and conduct SAP appeal workshops for students.
• Assist students with preparing and submitting documentation for the campus unusual and special circumstances review process.
• Conduct financial aid outreach to current Ivy Tech students and prospective Ivy Tech students in the local community through email, text, phone, and presentations, including College Goal Sunday, high school financial aid nights, and new student orientations.
• Complete financial aid forms for external agencies, including housing, TANF, Workforce Development, and Vocational Rehabilitation.
• Utilize Banner and state and federal systems (Scholar Track, FAFSA Partner Portal, COD, NSLDS) to research and resolve student issues.
• Establish effective relationships with key campus personnel and work closely with campus enrollment services and student success staff members.
• Coordinate efforts with the Financial Aid and Veteran and Military Benefits processing hubs.
• Attend training events (in person or virtually) to increase and maintain financial aid knowledge, and earn at least one NASFAA Professional Credential.
• This is not to be construed as an exhaustive list.
• Other duties logically associated with this position may be assigned.
• All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Primary supervision received by Director of Financial Aid (Lake County).

Financial aid student employees, as assigned.

$48,

Associate degree and three or more years’ related work experience, or Bachelor’s degree and one or more years’ related work experience required. Knowledge of financial aid regulations and processes required. Demonstrated leadership qualities and customer-service focus required. NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred. Must demonstrate ability to build and maintain strong, authentic relationships. Excellent written, verbal, and interpersonal communication skills required.

Strong organizational skills and superior attention to detail required. Ability to set priorities, manage time effectively, and handle multiple responsibilities simultaneously in a fast-paced, self-directed team environment. Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

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