Veteran Resource Coordinator

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Veterans' Affairs (IDVA):

The Indiana Department of Veterans' Affairs (IDVA) is committed to Support, Serve, and Advocate for the Indiana Veteran Community — including veterans, their families, caregivers, and Indiana National Guard members. Guided by our vision to Serve More, Serve Better, Serve Together, IDVA works tirelessly to expand access to services, continuously improve program quality and outcomes, and build strong collaborative partnerships that deliver comprehensive support to those who have served.

Role Overview:

The Veteran Resource Coordinator serves as the welcoming first point of contact and key administrative support at IDVA headquarters, delivering exceptional, knowledgeable customer service to veterans, families, and stakeholders while performing specialized tasks in support of IDVA’s mission to Support, Serve, and Advocate for the Indiana Veteran Community. This role combines high-level administrative and constituent support duties with direct assistance in state veteran benefits and comprehensive knowledge of all IDVA programs to ensure efficient, accurate, and veteran-centered assistance.

The position manages walk-in traffic, phone and email inquiries, appointment coordination, and initial needs triage, while also handling benefits verification and processing, accessing secure systems, and providing informed guidance on all IDVA initiatives. The role is primarily office-based at IDVA headquarters in Indianapolis, with a standard 37.5-hour work week. This is a salaried, exempt position; any work beyond the standard schedule is managed through flex time to maintain the required weekly total without overtime compensation.

Core office hours are 8:00 AM to 4:00 PM to ensure continuous administrative coverage for walk-ins, with any deviations requiring prior approval from the Operations Director.

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

To perform this job successfully, an individual must be able to execute the following duties at a high level of proficiency:

• Constituent Services and Administrative Support
  • Serve as the primary point of contact for all walk-in veterans, families, stakeholders, and visitors at IDVA headquarters, providing a welcoming, compassionate, professional, and efficient first interaction.
  • Greet visitors, answer multi-line phones, respond to inquiries, schedule appointments, manage visitor logs, and direct individuals to appropriate staff, resources, or partners.
  • Provide accurate information on all IDVA programs and benefits, including Community Challenge, Grants for Veteran Services (GVS), Military Family Relief Fund (MFRF), tuition/fee remission, disabled veteran license plates, reduced-fee hunting/fishing licenses, property tax deduction, and other state/federal veteran programs.
  • Triage constituent needs, assist with initial applications/forms, gather basic documentation, and elevate complex issues to State Service Officers, Training and Services staff, or other appropriate personnel.
  • Ensure timely, veteran-centered service in all interactions, maintaining confidentiality and compliance with privacy standards.
• Benefits Processing and System Access
  • Process and support applications for select state veteran benefits, including verifying eligibility, assisting with disabled veteran license plates, tuition/fee remission, and related documentation submission.
  • Perform lookups, verifications, and status checks in the Claims Management System (CMS) for constituent inquiries.
  • Collaborate with the Military Family Relief Fund (MFRF) team by accessing Salesforce to check account status, assist with application intake, and support processing/follow-up for emergency financial assistance requests.
  • Gather and organize required documentation for benefits/applications, ensuring accuracy, completeness, and timely routing.
• Administrative Support
  • Manage general administrative…