Receptionist, Administrative​/Clerical

The Receptionist serves as the first point of contact for the Commission, welcoming and connecting visitors, callers, etc., to appropriate units and/or staff. This position will manage the front desk area, providing ad hoc administrative support as needed.

• Greet and welcome visitors, answering questions and providing directions.
• Answer and route incoming phone calls to the Commission's call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Work with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commission's conference room calendar and ensure the space is well maintained.
• Provide assistance to Commission units and programs as needed.
• Compile and maintain records. Prepares reports and other required documents.
• Performs related work as required.

• High School Diploma or General Education Degree (GED) is required.
• A minimum of three (3) years of full-time or equivalent part-time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
• An Associate's Degree may count up to one (1) year of required experience; a Bachelor’s degree may count for up to two (2) years of required experience.
• Excellent in-person and phone etiquette.
• Professional, adaptable, and friendly attitude
• Excellent interpersonal skills.
• Strong work ethic. Punctual with a strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance.
• Problem-solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
• Bilingual (Spanish, Haitian Creole, Cabo Verdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.

Subject to CORI check.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/RL-10

Hours per week: 25, part-time