Senior Account Manager; Digital Marketing Advertising

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We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

• 🩺 Health, dental, vision, and ancillary benefits
• 🐣 Paid maternity and paternity leave
• 🌞 Unlimited PTO and Summer Fridays
• 🌻 Autonomy and flexibility
• 🧠 Company‑paid access to coaching and therapy
• 💸 401k plan with match and 1:1 access to investment advisor
• 📚 Professional development opportunities
• 💻 Remote‑hybrid flexibility

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

• 📍 Louisville, KY
• 📍 Cincinnati, OH
• 📍 Indianapolis, IN
• 📍 Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. Onsite time and periodic travel for client meetings, collaboration sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

To learn more about our agencies and work, visit

Account managers are people‑people, responsible for the relationships between Leap and its clients. This means understanding the clients' business to be able to manage their needs and expectations and understanding the Leap’s offerings to be able to shepherd internal resources. The Senior Account Manager is a proven project facilitator, showing adeptness and sustained success at guiding the cross‑functional team with focus on scope/project delivery, and consistently exceeding client expectations.

Seen by clients as a trusted resource and brand steward, and by internal teams as the go‑to person for guidance on client expectations and engagement details, this role plays a critical role on our team. This particular Senior Account Manager role will work heavily with our government client accounts.

• Client engagement – relationships with mid‑senior and junior levels, senior level client familiarity
• Manages up to AD – provides info on client relationship health, project status and hourly burn rate
• AMM leadership – direction and support for subordinate staff
• Cross‑functional team leadership – leads meeting and presentations, takes point on next steps
• Strategic thought leadership – input to internal strategists, guidance to teams
• Project involvement – manages high and medium‑touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables
• Creative guidance and assessment – ensures great direction going in and high quality going out
• Media guidance and assessment – ensures great direction going in and high quality going out
• Digital experience assessment – manages and holds teams accountable for timely, insightful, actionable reporting
• Production influence – works with producers to manage project and gain client alignment to ensure momentum and efficiency
• Financial awareness – approves billing, monitors hours and helps manage projects for efficiency

• 5+ years agency account management experience
• Demonstrated capacity for developing and understanding strategy
• Experience managing government or public section clients – and an understanding of the unique nuances of collaboration, compliance, and communication that come with it
• Excellent communication and relationship management skills, with the ability to navigate complex interpersonal dynamics with ease
• Skilled in brainstorming with a team for creative ideation
• Prior experience working with both B2B and B2C marketing
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail‑ and process‑orientation
• Self‑starter mentality with a passion for continuous learning

Important note:

if you think you have what it takes to be a great fit in this role but don’t necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we’d always love the opportunity to connect and see what might be a fit.