Ticketing Manager; Advertising​/Sales Specialist), University Events and Conferences

Indiana University (IU) Indianapolis is a public, urban R1 research university and a core campus of the Indiana University system, located in downtown Indianapolis. Established in 2024 as an independent campus, IU Indianapolis builds on more than 50 years of academic excellence, research innovation, and community engagement.

The university serves a diverse student population and offers a wide range of undergraduate, graduate, and professional programs, with particular strength in health sciences, technology, business, and STEM disciplines.

The University Events team, provides strategic leadership to protect, advance, and elevate the university's brand and reputation in Indiana and around the world. The University Events team strives to create world-class events and experiences for Indiana University.

The Ticketing Manager plays a key role in ticketing operations for multiple venues across the IU Indianapolis Campus, including:
James T. Morris Arena, a premier multipurpose, 4,500 seat venue scheduled to open in October 2026;
Madam Walker Legacy Center, a historic multipurpose building that includes the Walker Theatre and Grand Casino Ballroom; IU Natatorium, a nationally recognized swimming and diving facility; and Carroll Stadium, a 12,000 seat track and soccer stadium. The Ticketing Manager directs and oversees ticket sales and operations for events on the IU Indianapolis Campus and is responsible for developing and implementing ticketing service strategies that maximize sales and customer satisfaction for ticketed events.

• Establishes short and long-range strategies and goals for single ticket sale campaigns
• Builds and maintains events in the ticketing system for Morris Arena, Madam Walker Legacy Center, IU Natatorium, and Carroll Stadium, working with internal and external partners in each of these venues
• Manages inventory, implements dynamic pricing strategies, and provides daily maintenance of events
• Works directly with promoters, agents, Ticketmaster, and other facilitators on ticketing related matters of events
• Develops relationships with group sales clients and organizations
• Tracks customer information and purchasing habits and analyzes sales and marketing reports to uncover trends
• Provides advice to partners as it relates to inventory management, dynamic pricing, promotions, and discount opportunities
• Manages ticketing hardware, including ticket printers, Europay, Mastercard, and Visa (EMVs), scanners, and any rented equipment for special events
• Develops and implements strategies to ensure customer data is up-to-date and clean
• Stays current in the industry and embraces new and emerging technologies and strategies
• Supervises, hires, trains, promotes, and disciplines front-line staff that help execute operations and day-of event support
• Collaborates with partners to support efforts to increase guest/donor satisfaction
• Assists with coordinating information between venue operators, venue managers, and clients
• Ensures fiscal controls and IT security in the ticket office and ticketing system
• Creates and provides oversight of the ticketing budget
• Maintains Payment Card Industry (PCI) compliance, coordinates staff training, and manages terminal inspection logs

• Initiates advertising/sales agreements with clients, applying volume or group discounts when appropriate
• Conveys various product/service and/or advertising options to potential customers and answers questions about policies and procedures; acts as a liaison with creative services and production staff when applicable
• Creates advertising/sales plans and recommends cost-savings and revenue-increasing strategies to manager
• Responds to customer inquiries and regularly provides quotes, terms and conditions, and creates contracts
• Resolves complex customer questions and complaints
• Prepares and interprets reports of advertising and sales figures; independently corrects basic and moderately complex issues
• Performs analysis of transactions and accounts against targeted goals and communicates discrepancies to manager
• May provide guidance to lower-level Advertising/Sales Specialists, Advertising/Sales Assistants, or hourly employees

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree in…