Operations Analyst

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Natural Resources protects, enhances, preserves, and wisely uses natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education.

• The Operations Analyst for the Division of Fish, Wildlife & Nature Preserves plays a pivotal role in guiding the evolution and day‑to‑day performance of the Division’s comprehensive customer management ecosystem. This system supports a wide range of public‑facing functions—including licensing, commercial permitting, event and volunteer management, and public access management—serving outdoor enthusiasts, partners, and stakeholders across the state.
• Blending technical expertise with strategic oversight, the Operations Analyst analyzes complex business processes, monitors system performance, and leads the development of new capabilities that enhance operational efficiency and customer experience. This includes designing custom reports, troubleshooting data integrity issues, and collaborating closely with the system vendor on upgrades, integrations, and database optimization. The role will facilitate cross‑divisional coordination, ensure that data‑driven decisions support the Division’s mission and long‑term goals, and may supervise staff.
• Top skills for the Operations Analyst include advanced analytical and problem‑solving abilities, strong communication and leadership skills, proficiency in data management and SQL, and the ability to manage priorities, timelines, and project schedules in a fast‑paced environment.
• This position is essential in maintaining the reliability and integrity of the customer management system, which supports thousands of users, commercial partners, volunteers, and event participants. By driving accuracy, reliability, and innovation, the Operations Analyst strengthens revenue, enhances customer interactions, and supports a full‑capacity system that consistently meets statewide demand.
• Occcasional extended hours may be required during peak seasons, major system updates, or large‑scale rollouts to ensure uninterrupted service and timely implementation of new features.
• This position is based out of our Central Office, located within the Indiana Government Center.

The salary for this position traditionally starts at $67,314.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are as follows:

• Analyze business processes, business rules, methods of data acquisition and data application for advancement of business practices, operational performance enhancement and resource allocation.
• Preside over methodic, non‑routine examinations of office specific data through advanced analysis routines, queries, and scripts.
• Present the findings/recommendations through the development of custom reports, charts and maps.
• Workwith Information Technology on the administration of analysis packages including data loading/unloading, error message interpretation, SQL statement development, script updating, mass editing of datasets and software database performance analysis.
• Manageall the activities of subordinates including…