FBO Assistant Manager

• Location 4101 Dandy Trail,Indianapolis, IN, 46254,United States
• Base Pay $45,000.00 - $60,000.00 / Year
• Job Category FBO Services
• Employee Type FT Exempt
• Manage Others Yes

• Name Human Resources
• Phone
• Email

As the Assistant FBO Manager at Jet Access, you'll provide essential leadership support while maintaining hands-on involvement in daily operations at your assigned FBO location. Here's what your role encompasses:

As second-in-command at your FBO location, you'll provide essential leadership oversight while maintaining hands-on involvement in daily operations and team development.

• Oversee day-to-day FBO operations and supervise all team members when FBO Manager is not on site
• Direct and coordinate aircraft servicing activities, ensuring timely and efficient service delivery
• Coach, mentor, and motivate team members to develop future leaders and maintain high performance standards
• Assist with hiring, training, coaching, and disciplinary actions for location personnel, including completion of required documentation
• Facilitate shift coverage and manage responses to unexpected operational events
• Serve as backup leadership when FBO Manager is unavailable, maintaining operational continuity

Building lasting relationships with aviation clients while delivering premium service experiences that drive business growth and reinforce the Jet Access brand.

• Provide exceptional, proactive, and personalized customer experiences to all general aviation clientele
• Develop and maintain relationships with base and transient customers to drive revenue growth
• Manage concierge-level services including hotel arrangements, catering coordination, and ground transportation scheduling
• Educate customers on available services, promotions, and programs to maximize revenue opportunities
• Resolve customer questions and issues promptly while maintaining service excellence standards

Ensuring accurate financial operations and administrative excellence while maintaining compliance with company standards and operational procedures.

• Operate Point of Sale systems, process accurate customer invoicing, and manage aging reports reconciliation
• Complete and review daily, weekly, and monthly operational reports and reconciliations
• Maintain accuracy and integrity of inventory values and coordinate product ordering for location-specific items
• Process daily bank deposits and ensure financial compliance standards
• Execute company standards for mystery shop programs and maintain fuel pricing compliance

Maintaining the highest standards of safety and operational excellence while coordinating critical aircraft services and regulatory compliance.

• Ensure quality control of fuel, equipment, and safety protocols across all operations
• Coordinate essential services including aircraft fueling, GPU, lavatory service, and hangar storage
• Communicate effectively via air-to-ground radio, ground-to-ground radio, and other communication systems
• Maintain Airport Authority relations and ensure compliance with all regulatory requirements
• Complete special projects and initiatives as needed, embracing opportunities to contribute Jet Access’s continued growth and success

Each day brings unique operational challenges and leadership opportunities, but your hands-on approach ensures seamless FBO operations while developing team members and building lasting customer relationships – all while embodying our core values of Safety First, doing the right thing for the long term, taking care of each other, maintaining positive relationships, and fostering a culture of excellence that elevates every interaction.