Client Relationship Representative; Part time

Client Relationship Representative (Part time 20-24 hours)

First Merchants Bank is seeking a Customer Relationship Representative (Universal Banker) – Part Time to join our team! This part-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.

• Provide excellent customer service by responding to customer requests for banking transactions and answering customer inquiries with solutions that meet the customer’s current needs.
• Contribute to overall banking center operation by balancing cash, daily transactions, vault and ATM, ensuring compliance, regulations and reporting, following information security policy and verification procedures to protect customer privacy, and assisting with opening and/or closing the banking center.
• Actively participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals, knowing about all bank products, and participating in daily/weekly meetings and coaching sessions.
• Lead and act as an example to others by training, coaching, and guiding staff with operational and sales skills, attending and/or completing applicable and required training sessions, actively participating in leading the sales and service activities, and assisting in banking center operations and ensuring policies and procedures are followed.

• High School Diploma or Equivalent.
• Minimum of 6 (six) months of experience selling products or services.
• Minimum of 1 (one) year of sales, banking and/or related experience.
• S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS) meeting within 3 (three) months of hire date.
• Ability to obtain Notary Public designation.
• Ability to multi-task in a fast-paced environment.
• In-depth knowledge of products/services offered by the bank (all lines of business).

• Prior banking experience.
• Ability to sell and cross-sell bank products and services.

• Base Pay PLUS Bonuses
• Additional Benefits

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.