Guest Service Representative

Guest Service Representative - Substitute

Join Our Team as a Guest Service Representative at Tricoci University!

About Tricoci University: Tricoci University of Beauty Culture is renowned for its commitment to excellence in beauty education. Our mission is to provide students with the tools, resources, and environment necessary to succeed in the beauty industry. We pride ourselves on creating a welcoming and positive atmosphere for our students and guests alike.

Position Overview: As a Guest Service Representative, you will be the face of Tricoci University, serving as the first point of contact for visitors, prospective students, and clients. Your role is essential in ensuring a positive experience for all, from answering inquiries to managing appointments and providing exceptional customer service.

• Greet and assist visitors with a warm and welcoming demeanor
• Answer phone calls and respond to emails, providing information about programs, services, and appointments
• Schedule and manage appointments for beauty services and educational tours
• Maintain accurate records of client interactions and service sessions
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency
• Collaborate with various departments to ensure a seamless guest experience
• Support the administrative operations of the university as needed

• Be part of a respected institution focused on beauty education and professional training
• Engage with a diverse community of students, staff, and industry professionals
• Professional development opportunities to enhance your skills
• A supportive and dynamic work environment that encourages growth
• Access to exclusive discounts on beauty services and products

• High school diploma or equivalent; additional education in hospitality or related fields is a plus
• Previous experience in customer service or guest relations preferred
• Strong communication skills and ability to engage positively with diverse individuals
• Organizational skills with attention to detail and multitasking ability
• Proficient in Microsoft Office Suite and experience with CRM systems such as Zenoti is a plus
• A positive attitude and a passion for customer service

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

The salary range for this position is expected to be between $14.00 and $15.00/hr actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.