Rental Customer Service Representative

Rental Housing Customer Service Representative

Leidos is seeking a Rental Housing Customer Service Representative at our FHA Resource Center in Indianapolis, IN. The role supports the U.S. Department of Housing and Urban Development (HUD), Office of Single-Family Housing, in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

• Field phone calls on multifamily rental assistance requests, including tenant complaints, in accordance with standard operating procedures.
• Handle backup calls from the public regarding buying homes and servicing their loans.
• Provide information and resources to customers to deliver customer service excellence.
• Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

• High School diploma or GED certificate.
• Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance (credit check and background investigation).
• Availability: 10:00 a.m. – 6:30 p.m. ET in Indianapolis, IN (subject to change based on customer needs).
• English or bilingual English/Spanish is a plus (verbal and written).

• Experience with HUD‑subsidized multifamily apartments or public housing.
• Experience in a call center (Omnichannel).

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per year in the first year (prorated based on hours worked).
• Eleven paid holidays per year (prorated based on hours worked).
• Access to benefits on the first day of employment (medical & dental insurance, 401(k), Life, AD&D, Voluntary Disability plans).
• Ongoing training opportunities to foster professional development.

The pay for this position is $18–$20 per hour. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.