Guest Service Representatives
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Guest Service Representative
Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. Founded by Mario Tricoci, an accomplished leader and world‑renown innovator in the beauty industry, TUBC provides a premium education that develops graduates with the skills, knowledge, and professionalism desired by leading companies in the industry.
Location:
Indianapolis, IN
Estimated salary: $22,000 - $27,800 per year
Employment type:
Part‑time
Job Summary:
Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies.
- Prepare work area and maintain master client file.
- Ensure adequate supplies are available at the front desk.
- Greet clients and schedule their services, suggesting add‑on services.
- Deliver superior customer service to each client.
- Resolve client situations within company standards.
- Handle all transactions for clients:
Check‑in, Check‑out, Gift Card Sales, and VIP Program Sales. - Assist with and sell retail products.
- Clean work area regularly each day.
- Actively participate in sales promotions.
- Close out and balance the cash drawer after each shift.
- Responsible for cash drawer accuracy.
- Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed teachers".
- Dust and re‑stock retail shelves.
- Maintain an accurate client system database.
- Comply with all state, federal, and campus policies.
- Assist with special projects.
- Customer service
- Organizational skills
- Computer skills
- Cash handling
- Leadership
- Communication skills
- Entry level
- Superior Customer Service Skills, consistent communication skills
- Team Player
- Cash Handling
- Detail Oriented, Computer skills
- Good organizational skills
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