Guest Service Agent

Guest Service Agent – 3 PM to 11 PM shift, 5 nights a week – Hampton Inn Indianapolis Downtown, Peachtree Group.

Job Summary At Hampton Inn Indianapolis Downtown, guests receive a home‑away‑from‑home experience. You’ll handle check‑in/check‑out, payment processing, billing adjustments, reservation assistance, and other front‑desk duties with professionalism and friendliness.

• Process guest check‑ins and check‑outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.
• Anticipate guest needs, exceed expectations, and implement creative solutions.

• FREE downtown parking
• Competitive wages ($18–$21 per hour)
• Medical, dental, vision, life, disability insurance
• 401(k) retirement match
• Paid Holidays, Paid Time Off, Employee Assistance Program

• 2+ years of customer service experience.
• 1+ year of hotel guest services experience.

• Thought provoking – capable of making others think deeply on a subject.
• Team player – works well as part of a group.
• Enthusiastic – shows intense and eager enjoyment and interest.
• Detail oriented – capable of carrying out a given task with all details necessary.
• Motivation:
  Work‑life balance, self‑starter, growth opportunities, goal completion, ability to make an impact.

Mid‑Senior level

Full‑time

Other