Per-Diem Care Specialist

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Indianapolis, IN, US

30+ days ago Requisition

Salary Range: $18.36 To $18.36 Hourly

Job Title: Per-Diem Care Specialist

Department: Mission Impact

Reports To: Resident Care Coordinator

FLSA Status: Non-exempt/hourly – Part-Time

Approved: 5/2023

Please note that this role is a PRN position that assists with coverage on an as needed basis. The shifts needing coverage are either 8AM - 4PM or 4PM - 12AM. There is an opportunity to have a set schedule for this PRN role.

WHO WE ARE:We offer compassionate support and safe housing choices for survivors of domestic violence and their children. We specialize in fresh starts – letting survivors lead the way in creating their own paths forward. We serve everyone – women and men, transgender and nonbinary – because everyone is welcome, everyone belongs.

Per-Diem Care Specialists work on an as-needed basis when regular FT or PT staff are unavailable. The Care Specialist participates in the 24-hour front desk staffing of Coburn Place and represents the core values and mission of the organization to provide support services to Coburn Place survivors, visitors, volunteers, staff and the community at-large. Serves as the first point of contact for people entering the facility and is responsible for ensuring a safe, welcoming, hospitable, and trauma-informed environment.

Provides emergency and essential services to survivors of domestic abuse, in conjunction with the Advocate team. Connects survivors with 24-hour emergency on-call Advocate staff for issues that cannot be resolved within the scope of the Care Specialist’s training and responsibilities.

REVIEW OF RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Provides exemplary customer service to all Coburn Place clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them.
• Handles and documents crisis calls utilizing appropriate community resources and referrals.
• Becomes familiar with each resident’s safety plan and takes appropriate action when necessary.
• Acts as the first point of contact and represents Coburn Place while receiving all callers, clients and visitors via telephone/email/text, or on-site in a professional and courteous manner.
• Ensures the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through the established procedures and maintenance of the visitor/volunteer log.
• Communicates with the appropriate staff regarding any security or safety concerns of the facility.
• Maintains an accurate log of all activities and incidents during shifts.
• Communicates pertinent information with other staff via shift logs in a professional and confidential manner.
• Uses good judgment and decision-making skills to address client needs within the parameters of Coburn Place policies and procedures.
• Responds to all security, weather and facility emergencies, as needed.
• Maintains strict confidentiality with all client, donor or visitor information and activities.
• Assists staff with clerical duties, projects, assignments, etc. that may need to be completed.
• Directs donors, prospective donors, and volunteer inquiries to the Development Dept.
• Promotes an open and supportive flow of communication within departments.
• Customer Service
• Teamwork
• Communication

TYPICAL INTERACTIONS:

• 50% with resident survivors
• 25% with Coburn Place staff
• 25% with visitors

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED/GRE)
• Two years related experience and/or training; or equivalent combination of education and experience is required.
• Associate's…