Call Center - Weekend Operations Supervisor
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-10
Listing for:
Parker Technology LLC
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Weekend Shift Call Center Operations Supervisor
- Thursday
- Saturday 4p-2a / Sunday 5p-3a How you will make an impact:
Manage the daily operations in the Call Center for your assigned shift.
- Work with facility contacts as issues are handled in the call center
- Help encourage communication and actions that support a professional and positive environment in the Call Center.
- Identify behaviors that have a negative impact on the environment and work with the Call Center Manger to address them appropriately.
- Complete daily shift updates via Teams chat
- Work holiday hours as needed through a rotating calendar
- Ensure the CSRs have the tools and information they need to complete their job to the high standards that Parker expects
- Participate in the yearly reviews for the CSRs
- Complete any action forms needed for each CSR
- Other duties as assigned by your Manager
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