Field Service Coordinator

About the Company

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, transforming science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher, working together to accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are currently seeking a Field Service Coordinator who will be responsible for driving efficiency and productivity within the field service organization while delivering a best-in-class customer service experience for all customers. In this role, you will be responsible for scheduling preventative maintenance, assisting with installations and emergency calls, prioritizing daily work, and ensuring timely service delivery.

• Schedule preventative maintenance; may also assist in installations and emergency calls while prioritizing work as appropriate.
• Use Oracle to retrieve customer and installed-base information, inventory availability, part order status, and to make changes as required.
• Utilize Service Max dispatch console to schedule engineers efficiently and effectively.
• Collaborate with field service teams to drive revenue growth by verifying and collecting purchase orders and identifying revenue-generating opportunities.
• Check with the credit department concerning credit status of customers and defined payment method (pre‑payment or on account) where customers are liable for payment of support.
• Assist with the closure of service jobs as needed in order to invoice customers timely.
• Identify opportunities for combining open work to maximize the efficiency of field service engineers based on specific criteria.

• Four‑year degree preferred.
• High school diploma or equivalent with 4+ years relevant experience, or experience in customer service, call center or coordination environments.
• Strong communication, time‑management and organizational skills.

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part‑time at the company location identified above and part‑time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working here can provide.