Customer Service Representative

3750 Priority Way S. Drive
Indianapolis, IN 46240, USA

• On-site
• Customer Experience
• Full-Time
• Requisition #: CUSTO
  002240

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medicalteam.

Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

The Position:
We are looking for a Customer Service Representative to join the team!

• High School Diploma
• Must have at least 2 years of call center experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines

The Customer Service Representative, under the direct supervision of the Customer Service Manager, shall have responsibility for responding to all inbound calls to the call center, as well as any service request initiated. The position will also require outbound calls in response to call backs from our answering service, voicemails, text requests etc.

Below are additional key functions and skills for this opportunity:

• Monitor the call queue and demonstrate urgency in answering patient calls
• Provide excellent customer service with professionalism and empathy
• Coordinate regularly with local offices and sales representatives in all locations
• Updates and maintains patient information in databases
• Responds to customer inquiries regarding service, equipment, products, shipment, deliveries, general information and complaints
• Troubleshoots issues and malfunctions with equipment. Diagnosis the need for replacement parts
• Educates patient on service processes, general expected time frames, and estimated financial responsibility
• Enters service tickets into system as necessary
• Tracks information and complete reports when required
• Comply with all aspects of compliance

Team Player :
Works well as a member of a group

Enthusiastic :
Shows intense and eager enjoyment and interest

Peer Recognition :
Inspired to perform well by the praise of coworkers

Goal Completion :
Inspired to perform well by the completion of tasks

Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter :
Inspired to perform without outside help

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.