Inbound Call Center Rep Onsite- Indianapolis

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Indianapolis, IN, US

2 days ago Requisition

Salary Range: $14.00 To $14.17 Hourly

Position Title: Inbound Call Center Rep.

Interview: Only Video.

Work Mode: Onsite.

Location: INDIANAPOLIS, IN 46204

Position is seasonal, anticipated to last for 3 months during Medicare open enrollment.

• Answer all 800 calls in a timely manner. Record on Client Contact forms.
• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner.
• Incumbent is responsible for accuracy giving Medicare information over the telephone.
• Maintain accurate records, files, forms, reports and technical information.
• Errors in work or faulty judgment can undermine trust and the reputation of the program.

Note:

If selected, Must complete a 5-day training on health insurance for people with Medicare.