Onboarding Facilitator & Learning and Design Specialist

Onboarding Facilitator & Learning and Design Specialist

Join to apply for the Onboarding Facilitator & Learning and Design Specialist role at Fleet Services by Cox Automotive

Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, IN, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers.

Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Fleet Services by Cox Automotive is currently hiring an Onboarding and Learning Design Specialist to join our Learning and Performance Solutions (LAPS) team and support the rapid growth of the Company.

The Onboarding and Learning Design Specialist is primarily responsible for the facilitation of Technician Orientation; plus other facilitative activities. The Onboarding and Learning Design Specialist creates educational materials that support and maximize the learner experience. The Onboarding and Learning Design Specialist will ensure that learning activities reflect good practices in learning design and the use of educational technologies; including face‑to‑face delivery, virtual instructor‑led training (vILT), action learning, eLearning courses, and animation technologies with a focus on incorporating a variety of media and learning methods to create an effective learning environment.

• Facilitation: creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in‑person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up‑to‑speed quickly, maximize engagement, and increase team member retention.
• Ambassadorship: serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications.
• Continuous Improvement: develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience.
• Record Management: creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate.
• Needs Assessment: collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements.
• Curriculum Design: designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes.
• Instructional Material Development: creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention.
• Instructional Strategy Selection: selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes when designing instructional activities.
• Technology Integration: integrates technology tools and digital resources into instructional design to enhance learning…