Student Service Library Assistant

Job Title:

Student Service Library Assistant

Location:

Indianapolis
Job Type: Full-time
Classification: N-4
Salary Range: $16.50 / hour

Reports To:

Assistant Director of Library Services
* Cover letter required.*

We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

• Empathy:
  We stand with our students, partners, and communities.
• Integrity:
  We treat all with dignity and respect.
• Accountability:
  We deliver on our commitments.
• Agility:
  We innovate, iterate, and transform.
• Connectivity:
  We connect with partners to strengthen communities and ensure student success for all.

We are seeking a highly skilled Library Service Assistant to join our team. In this role, you will leverage your professional skills to support the Ivy Tech Indianapolis Library by facilitating support for our students’ technology needs, as well as standard circulation and interlibrary loan tasks, library usage tracking, purchasing, and other clerical needs for the library. The ideal candidate will have a proven track record of championing customer service experiences across multiple modalities, collaborating with others to achieve shared goals, and a passion for delivering outstanding results in a dynamic environment.

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Greet every student or patron in a warm, welcoming manner.
• Apply advanced problem‑solving skills to prioritize exceptional customer service, troubleshoot, and resolve student questions and inquiries.
• Assist students with study room check‑in, library policies and procedures, directional questions about campus facilities, scheduling tutoring appointments, and connecting them with other campus resources.
• Answer the phone promptly and in a friendly manner, providing exemplary customer service for library & tutoring services.
• Proactively assist all students and faculty with available technology resources in the library, including computers and computer applications, audio/visual equipment, the print management system, and the scanning/fax station.
• Proactively assist all students with technology needs, including computer and internet literacy basics, and troubleshooting questions related to students’ learning management system, joining Zoom sessions, using Microsoft or Google applications, etc.
• Utilize the ILS system to perform circulation tasks including (but not limited to) checking materials in and out, retrieving and re‑shelving items using Library of Congress classifications, and preparing and processing holds and inter‑library loan requests.
• Assist students with locating and navigating print and digital library resources, including books, textbook reserves, and the library’s website.
• Work with the team and Director of Library & Tutoring Services to purchase resources, materials, and supplies for the department.
• Assist librarians with developing and executing in‑library displays.
• Assist team with developing and planning relevant programming and marketing materials.
• Monitor the information desk to maintain a clean, organized, and safe environment for staff and patrons.

• Technical
  
  Skills:
  
  Proficiency with computer and web applications on various devices, including Windows PCs, Mac Books, and Google Chromebooks. Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, provide non‑judgmental feedback, and build positive rapport with others. Must have proven experience modeling exemplary customer service and be comfortable teaching and communicating information…