Solution Architect - Talon One

Stitch is the global leader in helping brands drive CRM performance through Braze and Databricks. We work with Fortune 1000 brands to design and execute martech-driven solutions and lifecycle marketing strategies that drive meaningful outcomes. Our fast-growing team spans the US, UK, and Canada.

We’re actively building the best customer relationship marketing (CRM) consultancy in the world. Not the biggest—the best. We’re looking for teammates who are energized by this challenge.

As a Solution Architect specializing in Talon.

One, you’ll be Stitch’s go-to expert for designing and implementing Talon.

One’s promotion, loyalty, and incentives engine for enterprise brands. You’ll own the work end to end, from technical discovery through Application and campaign architecture, integration design, QA, cutover, and enablement, often leading full migrations off legacy loyalty and promotion platforms. Because Talon.

One sits alongside Braze in our clients’ stacks, you’ll also learn Braze and connect incentive logic to personalized messaging across every channel.

You’re a hands-on Talon.

One builder who is just as comfortable in the Rule Builder and API docs as you are leading a client workshop. You think in real-time sessions, events, and effects, and you can turn a marketer’s promotion idea into clean, scalable logic. You’re curious, you bring a strong point of view on best practices, and you love teaching clients and teammates how to run their programs with confidence.

• Lead requirements gathering and solution design to translate client use cases into Talon.
  
  One Applications, campaigns, and rule logic
• Lead full Talon.
  
  One deployments, including Application and environment setup, custom attributes and effects, Rule Builder conditions, and campaign templates
• Design and launch programs across the full Talon.
  
  One toolkit: coupons, discounts, referrals, bundles, giveaways, achievements, and multi-tier loyalty
• Design integration blueprints that connect the Talon.
  
  One Integration and Management APIs with mobile apps, POS systems, eCommerce platforms, Braze, CDPs, data warehouses, and authentication providers
• Architect real-time customer session and event flows so effects are evaluated and returned accurately across every channel
• Configure Talon.
  
  One webhooks and outbound integrations to power personalized Braze messaging, like points balances, tier changes, and coupon delivery
• Audit existing Talon.
  
  One and legacy loyalty setups and recommend optimizations, including campaign budgets, prioritization, and stacking rules
• Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.
  
  One logic
• Partner with client developers to guide integration builds, review SDK implementations, and unlock new Talon.
  
  One use cases
• Complete Talon.
  
  One enablement to support marketing campaigns and migrations from legacy platforms
• Lead documentation and training, and produce artifacts like deployment blueprints, data catalogs, and attribute maps
• Support change management by advising on new roles, writing job descriptions, and helping interview candidates
• Collaborate with Stitch Business Strategists, PMs, and Lead Architects to deliver client migrations smoothly
• Serve as Stitch’s internal Talon.
  
  One subject matter expert through enablement, solution write-ups, and office hours
• Travel occasionally, up to 20%, to client sites for strategic working sessions

• Clients trust you as their Talon.
  
  One expert and leave every engagement confident running their promotions and loyalty programs independently
• Talon.
  
  One programs you design go live on time, perform reliably in real time, and are easy for marketers to manage
• Legacy loyalty and promotion platforms are retired cleanly,…