Account Specialist - School

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation.

As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch. If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role.

• Medical, dental, and life insurance benefits
• 401K
• Holiday pay
• Fully paid training
• Seasonal bonus opportunity
• Authentic, appreciative company culture

• Work with schools, photography leaders, and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.
• Organize information by maintaining databases, calendars and filing systems.
• Effectively communicate with partners regarding completion of jobs.
• Manage account touch points using Salesforce and other internal tools, including phone and email interactions.
• Work with accounts to confirm and update important picture day information in our databases.
• Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams to help improve future picture days.

• Must be at least 18 years old.
• Diploma or general degree (GED) required; 4‑year degree preferred.
• Strong customer service and problem‑solving skills.
• Excellent verbal, written and interpersonal skills.
• Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus.
• Ability to work well in a team environment, as well as independently.
• Ability to multi‑task.

If you’re interested in an exciting career with a collaborative team, we want to work with you!

This position will accept applicants on an ongoing basis until filled.