Cage & Player's Club Cashier

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Job Title:

Cage & Player's Club Cashier

Location:

Hebron, KY

Company:
Boyd Gaming Corporation

The Cage & Player's Club Cashier is responsible for providing superior service to both internal and external customers and for performing varied cashier functions in a pleasant, efficient and honest manner.

• Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issues players club cards and maintains member database; updates guest records, explains guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Informs guests of and promotes all aspects of the players reward program.
• Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers.
• Performs telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa.
• Maintains accountability over a cashier drawer.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Resolves customer service issues, concerns, or problems to ensure optimal guest satisfaction and handles difficult customers with resiliency.
• Monitors TRU Currency/Coin/BV Levels through the TRU backoffice system to replenish machines in a timely manner.
• Processes large amounts of currency for daily impressments of the Cage, TRUs, and ATMs.
• Prepares daily worksheets, checklists and reports for Cage, TRUs, and ATMs.
• Coordinates daily and month-end TRU close processes including daily drops and reconciliation of the TRU inventory.
• Transports currency and coin to appropriate areas.
• Understands TRUs and ATM software programs to correctly enter data into systems.
• Collaborates with Revenue Audit to ensure accurate reporting of TITO information.
• Performs minor maintenance and troubleshoots minor problems related to the TRUs, Jetsorts, and ATMs; changes ribbon and papers on all machines.
• Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRUs.
• Maintains control and integrity of Cage, TRU, and ATM inventory.
• Monitors and assists with dispatching slot machine service calls and jackpots.
• Performs all duties in a confidential manner.

• Ability to balance bank at end of shift.
• Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Basic Math Skills.
• Strong organizational skills required.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• Ability to obtain the appropriate work authorization per gaming regulations.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability or any other protected class.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  General Business
• Industries:
  Gambling Facilities and Casinos