Telecommunications Representative

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Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO
- Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO
- Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Oct 28, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:

Full Time

Shift:

Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

Non-Exempt

The Telecommunications Representative manages critical hospital and emergency communications. Key responsibilities include Emergency & Medical Alerts:
Activating urgent medical protocols (such as Code Rapid Responses, Stroke One, and STEMIs) and emergency notifications. Handling all switchboard operations and managing gate assistance calls. Coordinating on-call schedules and securely messaging physicians and staff using Epic and Amion systems. Disaster response:
Serving as the back up disaster operations area for the Fifth Third building during a power outage.

• Proactively contributes to Eskenazi Health’s mission:
  Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.
• Performs Switchboard, and responds immediately to Code Blue, Rapid Response, Code Orange and other urgent overhead announcements.
• Perform and responds immediately in sending out notification for Stroke One, Stemi, IR and Neuro IR
• Operates switchboard equipment to reply to incoming, outgoing, and interoffice calls.
• Performs clerical duties related to hospital communications services.
• Answers inquiries relevant to in-patient status and calls to hospital complex. Refers calls and takes/relays messages for staff members.
• Answers questions from callers according to policy, and exercises discretion when referring callers who are uncertain of the department that they need.
• Makes incidental update to the file of all medical services and key personnel as directed, including separate listings for residents.
• Answers inquiries from outside sources regarding inpatient medical status.
• All night operators maintain the file of daily medical services and key personnel in the computer system.
• Effective verbal and written communication skills required.
• Configures, provisions and maintains hospital user accounts within AMS/American Messaging Systems
• Keeps the on-call care giver list current for all inpatient and outpatient clinical areas.
• "Codes" require a special knowledge of alarm location and how to implement them accurately/immediately. Ensures all designated parties are notified and follows up to see that primary team has responded.
• Responds immediately to emergency medical 911 dispatch, asks vital questions, and provides instructions for emergency medical calls.
• Uses Eskenazi Health systems to provide callers with appointment information, patient location, and patient condition.
• Uses Share Point/Active Directory archival system for contact information for departments and clinics.
• Serves as Disaster location for Health Connections and Specialty Connections when Fifth Third Bank Building loses power.
• Maintains eHub intranet contact information for departments…