Loan Servicing Specialist

Overview

Remote Contract Role | Loan Servicing Specialist
Duration: 3 months contract with possible extension
Pay Range: $22 - 24.96/hour on w2

• The
  *** Financial Services (SFS) team is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space.
• Become a subject matter expert on day-to-day queue work
• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to effectively triage a seller's needs based on where they are in the cycle of their loan in order to mitigate risk
• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Identify, document and follow up with cross functional teams on product bugs and features
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

• Overall understanding of financial and banking compliance policies
• Strong organizational and communication skills, both verbal and written
• Superb attention to detail
• Excellent time-management skills
• Experience in direct customer facing roles
• Interest working within a growing space with teams and partners cross-functionally
• Extraordinary work ethic

High School Diploma