Escrow Loan Servicing Specialist

Escrow Loan Servicing Specialist

First Merchants Bank is seeking an Escrow Loan Servicing Specialist to join our team. This position will perform a variety of maintenance and transactions to service and support Commercial and Consumer Loans with a focus on Escrow. Tasks are to be performed in a timely manner as deemed critical in accordance with regulatory requirements and departmental procedures.

• Support the commercial and consumer loan sales team by extending the FMB mission through responsiveness to internal business partner phone calls, emails, and other communication requests in a professional, thorough, accurate and timely manner.
• Manage escrow accounts for commercial and consumer loans including the collection and disbursement of taxes, insurance premiums, and other required fees related to escrow.
• Complete commercial and consumer loan maintenance submitted via workflow to the escrow queue or other authorized channels, escalating the issue or resolution when necessary. This includes escrow payments.
• Work with third‑party vendors to manage escrow such as Lereta, Miniter, Hub, insurance agents, taxing authorities, etc.
• Assist with testing Core Processing system enhancements.
• Open and maintain escrow accounts, including preparing and reviewing escrow statements, reconciling escrow, processing surplus refunds, reporting, etc.
• Participate in special assignments as assigned.

• High School Diploma or equivalent (GED).
• Two years of experience in financial services, loan operations, servicing, or lending.

• At least 1 year of experience working with commercial and consumer loan escrow accounts is preferred.

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

To enhance the financial wellness of the diverse communities we serve.

To be the most responsive, knowledgeable, and high‑performing financial organization for our clients, teammates, and shareholders.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.

Apply today to begin your career with us!