Loan Servicing Associate

First Merchants Bank is seeking a Loan Servicing Associate to join our team! This position will perform a variety of back-office loan operations functions. Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures. The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.

As part of this role you will:

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

To be successful in this role, we require the following:

Education
- High school diploma or equivalent (GED).

Experience
- Six (6) months of financial service, customer service, or related processing experience.

Physical
- Must be able to lift up to 50lbs

Extended sitting for up to 3 hours at one time

Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.

The following would be a plus:

• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.