State Eligibility Consultant

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration:

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program, and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self-sufficiency and personal responsibility.

Role Overview
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The State Eligibility Consultant meets with clients, explains programs and benefits, and reviews applications for public assistance programs. You will determine amounts, keep records, and gather additional information when needed for continued eligibility.

Salary Statement
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The salary for this position traditionally starts at $37,648.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Review all eligibility recommendations and information provided by contract staff.
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
• Examine data matches to find inconsistent and unreported data.
• Approve claims referred and calculated by the Contractor.
• Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
• Keep current on all changes in rules, regulations, and guidelines regarding the individual benefit programs.
• Some functions may be performed onsite or remotely, depending on agency needs and approval.

The job profile is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may be assigned or changed at any time with or without notice.

• Willingness to travel with reasonable accommodations.
• Thorough knowledge of public assistance policy, practices, and procedures.
• Understanding of federal, state, and local rules related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Problem-solving skills and ability to evaluate and implement solutions.
• Effective communication and interview skills, demonstrating tact and empathy.
• Flexibility, self-motivation, and ability to manage multiple priorities.
• Ability to work independently and collaboratively.
• Basic mathematical skills.
• Ability to perform essential functions with or without reasonable accommodations.

This role may include supervisory duties based on agency needs.

The State offers a comprehensive benefits package including:

• Medical, vision, and dental plans.
• Wellness rewards, health savings account, and flexible work options.
• Retirement plans, paid leave, holidays, and education reimbursement.
• Life insurance, employee assistance programs, and loan forgiveness options.
• Additional perks such as free parking and Linked In Learning access.

The State of Indiana is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For assistance, contact the Indiana State Personnel Department at