Clinical Liaison

Location: Indianapolis

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• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Community based visits, means less travel time
• A company provided tablet with 24/7/365 IT support
• Dedicated schedulers to support flexible scheduling options
• Generous PTO/Holidays (20 days first year)
• Tuition Reimbursement up to $2500 per year
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!

• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Position Summary:

The Clinical Liaison is sales professional responsible for following patients through the health care continuum. The position has a strong focus on driving business within both the senior housing and health care division. They will provide patient education, support, coaching and ensure services are in place for patient success. The Community Healthcare Navigator will be responsible for interacting, building and expanding relationships physicians, hospitals, skilled nursing facilities, senior agencies, and other senior communities.

They will provide educational presentations and materials, support groups, needs assessments, advanced care planning to senior living communities. The position will be primarily based in our senior living communities. Regional travel may be required.

Required Experience/Skills for Clinical Liaison:

3-5 years of health care experience preferred, but not required.

Social work or clinical liaison background preferred but not required

Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint, TEAMS, Outlook)

Strong presentation and public speaking skills required

Good communicator, able to articulate product lines and services

Sales skills

Solutions orientated

Thrives in a fast‑paced environment while remaining proactive, organized, and energetic.

Proven self‑starter with the ability to initiate, manage and complete multiple projects while working independently.

Ability to improvise, multi‑task and prioritize in a fast paced, always changing environment while maintaining composure.

Demonstrates the importance of detail and follow through.

Exercises good judgment and sensitivity to confidential and non‑routine matters required.

Primary Responsibilities for Transitional Care Navigator:

Actively demonstrates company culture and values –safety, common beliefs, and a culture of feedback.

Promote all CSIG service lines and drive referral business

Patient follow up while in hospital and upon discharge

Patient coaching and support in develop personal health care plan

Patients needs assessments

Provide patient and professional educational services

Welcome and follow up calls for residents starting on services

• Work collaboratively with the community team to provide support and connectivity with other medical professionals.
• High level of team work is required

Performs other tasks as needed.

General

Working Conditions:

While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds.

The noise level in the work environment is moderate. Some travel may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work‑life benefits.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.

The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

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