Operations Expert

Overview

Join to apply for the Operations Expert role at Carebridge EAP
.

Location:

Virtual. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing flexibility and autonomy.

Note:

per policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location will not be considered unless an accommodation is required by law.

Hours:

8 AM to 4:30 PM Eastern.

The Operations Expert I is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

How you will make an impact

• Serves as a first line resource for operation associates for workflow and technical related processes; provides operational training
• Assists associates by answering day-to-day technical questions; encourages a teamwork environment
• Monitors inventory to ensure workflow remains uninterrupted; handles complex case research and resolution; reviews, interprets and maintains records of service level, quality, accuracy, and productivity
• Reviews department policy and procedure manuals for accuracy
• Works with training department to ensure procedures and policies are accurate and complete

Minimum Requirements

• Requires HS diploma or equivalent and a minimum of 5 years related experience and a minimum of 3 years of experience with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

• Previous leadership experience preferred. For URAC accredited areas, the following professional competencies apply:
  Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

EEO and other notes

• Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
• Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.