Community Health Worker Supervisor

Community Health Worker Supervisor

Cleveland

Community Health and Wellness Center

Center for Community Health-Executive Administration

T98013

Days

8:00am-5:00pm

The Community Health Worker (CHW) Supervisor provides supervision, coaching, and direct support to the CHW team. The CHW Supervisor provides leadership to other CHWs through training, mentoring, and case conferencing. The CHW Supervisor carries a limited caseload and supports patients and their social and health needs to navigate and access community resources, social services, and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members including medical providers, social workers, and case managers.
The CHW Supervisor demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on the importance of patient-centered care, education, and organizational involvement to meet the team’s identified goals. The CHW Supervisor will effectively communicate feedback and provide ongoing coaching and mentoring to staff while supporting a learning environment to advance team skills and promote professional development.

Job Responsibilities:

• Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff.
• Carry a personal patient caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately. Develop a plan to address social determinants of health and health equity needs.
• Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patient to appointments and assisting patients with completing forms to access needed services.
• Link patients to and inform them of available community resources.
• Teach patients the knowledge and skills needed to obtain care (empowerment).
• Actively build individual/client, community, and team capacity.
• Be a spokesperson and advocate for clients when they are unable to speak for themselves.
• Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers.
• Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross-organizational care.
• Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practice.
• Lead onboarding, orientation, and training of CHW staff.
• Assign incoming patient referrals and monitor volume of referrals assigned to CHW staff.
• Ensure employees have the needed tools and resources to achieve goals and ensure compliance.
• Work closely with Program Director on day-to-day program operations.
• Other duties as assigned.

Education:

• Bachelor’s Degree in Social Work, Human Services, Healthcare, or related field.
• Four years of relevant community health worker experience may be considered in lieu of degree.

Languages:

• English required.
• Spanish (oral…