Intake Coordinator

Location:

Inte Care Administrative Offices, Indianapolis, Indiana

Reports to:

SSVF Program Manager

Supervises: N/A

This is Full-Time, Exempt, Staff Position

This is a line staff level position with certain direct responsibilities key to the success of the Inte Care SSVF Program to ensure that Veterans and their families have efficient and effective access to the program.

The following responsibilities include, but are not limited to:

• Primary responsibility is the enrollment of Veterans and entering of all Veteran documentation into the HMIS system and connecting veteran to the assigned case manager through a warm hand-off as able.
• Responsible for collecting all documentation needed for Veteran to enter into SSVF program.
• Responsible for ensuring documentation compliance with SSVF program standards for enrollment.
• Responsible for completing the Homeless Prevention Screening tool for all HP Veterans to screen for eligibility into the HP SSVF Program.
• Responsible for initial orientation to the SSVF program by ensuring the Veteran is aware of their rights and responsibilities, the program agreement, an overview of the program.
• Responsible for initial resource connections for emergency food, housing, and medical attention.
• Responsible for providing resource and referrals for those who do not meet eligibility for the program.
• Responsible for entering HUDVASH participants into the HMIS system and creation and maintenance of HUDVASH participant files both HP and RRH
• Responsible for attendance at the bi-weekly HUDVASH
• Responsible for providing access to resources for all Veterans who are deemed ineligible for the SSVF program.
• Responsible for documenting Veterans who are deemed ineligible for the SSVF Program and the reason why.
• Responsible for accessing the HMIS system to determine eligibility for Inte Care’s SSVF program.
• Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly
• Completing all program documentation including, but not limited to intakes, recertifications and exits, including timely data entry into HMIS system including updates on objectives from the Housing Stability Plan.
• Ensure all due dates are met with documentation, recertification and contact
• Development of individualized housing stability goals and sustainability plans in collaboration with program participants.

• Ensure needed coverage for all geographic regions upon Veteran Services Intake Coordinator vacation, illness or separation for a short period of
• Complete bi-weekly required reporting to program
• Develop and maintain positive working relationships with program
• Participate in all SSVF Program team
• Maintain confidentiality of all program participants
• Other duties as required

High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred. Bachelor’s degree in social work,health care, mental health care, health-care administration related field preferred. Master’s degree preferred.

Veteran previously discharged with anything other than a dishonorable discharge is preferred. Experience working with Veterans preferred. A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

• Must have Valid Indiana Driver’s License and reliable transportation
• Must have excellent interpersonal and oral…