Assistant Manager

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

The Spa Assistant Manager partners with the Spa Director to run day‑to‑day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience.

Join our modern luxury day spa, where warmth meets excellence and every detail creates a world‑class guest experience. We’re a fast‑paced, results‑driven environment with a fantastic team culture built on connection, positivity, and pride in our craft.

• Drive guest rebooking at checkout with a rebooking rate of 30% or higher
• Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
• Support retail product sales conversations with a retail attachment rate of 20% or higher
• Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
• Develop and retain the front desk team with team member retention of 15+ months
• Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps

• Rebooking - Coaches team daily. Reviews rebooking data weekly. Celebrates wins publicly. Addresses gaps immediately with specific feedback.
• Guest Experience - Anticipates guest needs before asked. Notices when experience standards slip. Creates "wow" moments proactively. Turns complaints into raving fans.
• Team Development - Scheduled weekly 1:1s happen religiously. Gives real‑time coaching. Team members feel supported and challenged. Identifies growth opportunities.
• Problem Solving - Handles 90%+ of issues without escalation. Brings solutions, not just problems. Learns from each situation. Improves systems to prevent recurrence.
• Schedule Management - Proactively fills gaps. Anticipates coverage needs. Manages call‑outs without drama. Schedule runs smoothly even on chaotic days.

• Experience Level: 2‑4 years in hospitality, spa, high‑end retail, or hotel front office
• Prior Titles That Translate Well:
  Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality

• Detail‑oriented ("It’s All in the Details")
• Servant leadership mentality ("Lead with a Servant Heart")
• Comfortable with consultative sales conversations
• Calm under pressure
• Reliable and present ("Show Up")
• Currently a lead, supervisor, or coordinator looking for their next step
• Someone who "gets" luxury service

• Candidates who prefer working independently
• Those uncomfortable with sales‑adjacent conversations
• Anyone not available on weekends

• Send resumes directly to ca

We Look Forward to Meeting You!

Job Type: Full‑time

• Indianapolis, IN 46204 (Required)

• Indianapolis, IN 46204:
  Relocate before starting work (Required)

Work Location:

In person