Lead Front Desk Agent

General Hotels Corporation has an immediate opening for a Lead Front Desk Agent at Crowne Plaza Indianapolis Airport
. The Lead Front Desk Agent will supervise the Guest Services staff while providing friendly, efficient service.

• Supervise the Guest Services staff.
• Welcome guests in a friendly, prompt and professional manner.
• Assist Guest Services staff, as needed, with any guest concerns.
• Follow established hotel procedures at all times.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Maintain positive communication between all departments.
• MOD Shifts as needed.
• Manage and assist shuttle services.

• MUST HAVE A MINIMUM OF 2 YEARS HOTEL GUEST SERVICES EXPERIENCE (FULL-SERVICE PREFERRED).
• Valid driver’s license and ability to drive hotel shuttle.
• Willingness to work evenings, weekends, holidays as required by hotel operations.
• Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service.
• Proven ability to motivate and collaborate with front office associates and other departments.
• Consistently arrive on time, well‑groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality.
• Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations.
• Ensure accuracy in reservations, billing, and guest records and train the team accordingly.
• Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure.
• Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for.
• Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check‑in to departure.
• Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism.
• Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience.
• Demonstrate strong verbal skills when interacting with guests and staff, and produce accurate, professional written communication such as emails and guest documentation.
• Mentor the front desk team by providing training and coaching for continual growth and improvement.
• Actively assist the front desk team in bringing life to the Crowne Plaza brand standards.
• Ability to stand for extended periods of time while performing front desk duties.
• Ability to handle multiple tasks and prioritize tasks effectively.
• Prior experience with Opera Property Management System (PMS) is strongly preferred.

• Medical, Dental, and Vision Insurance Options.
• Company Paid Life Insurance.
• Company Paid Telemedicine.
• Supplemental Life Insurance.
• 401(k) with company match.
• Earned Wage Access (on‑demand pay) through Pay Activ.
• Hotel Room Discounts.
• Company Paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous Time Off Package.

General Hotels Corporation is committed to enriching lives through award‑winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

Senior level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Management and Manufacturing. Industries:
Hospitality.

General Hotels Corporation is an equal opportunity employer. We participate in E‑Verify to confirm employment eligibility.