Overnight Valet Attendant - Hilton Indianapolis

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At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve.

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

The hourly base pay range for this position is $9 per hour plus $6 per hour in overnight differential (12a-6a) plus $5-$10 per hour in tips.

Work schedule:

11pm-7am.

Eligible employees can enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and number of hours worked. Seasonal and temporary roles are not eligible for the above benefits.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%)
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle.
  
  Calculates and collects revenue for vehicles when needed. (35%)

• Education: High school diploma or general education degree (GED).
• Licensure, Certification: Valid driver’s license for the state of employment or within commutable distance.
• Work Experience: One (1) month related experience and/or training; or equivalent combination of education and experience.
• Knowledge: Principles and processes for providing customer and personal services.
• Skills:
  • Ability to read and write standard English language.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees.
  • Ability to add and subtract three-digit numbers and to multiply and divide with tens and hundreds; ability to perform these operations using units of American money.
  • Ability to understand 24 hour and military time systems.
  • Ability to understand rates applicable to time passed.
  • Ability to operate a manual transmission is highly desirable.
  • Perform parallel parking.

• Authority To Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational…