Front Office Manager

Front Office Manager - Conrad Indianapolis

Join to apply for the Front Office Manager role at Conrad Indianapolis
. This is an opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets, including The Capital Grille, The Lounge, and in-room dining.

• Manage all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, quality standards, cost control, marketing initiatives, systems use, budgeting and forecasting, policy enforcement, and meeting participation.
• Monitor and develop team member performance: supervision, scheduling, counseling, evaluations, recognition.
• Monitor service and satisfaction trends, evaluate and address issues, and make improvements.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to inquiries in a timely, friendly manner.
• Initiate and implement ups‑selling techniques to promote hotel services and maximize revenue.
• Ensure team has current knowledge of hotel products, services, events, pricing, and policies.
• Complete audit procedures as needed.
• Recruit, interview and train team members.

• Minimum of two years supervisory or management experience in a hotel setting.
• Familiarity with Hilton systems and Luxury/Forbes standards is advantageous.
• Open availability required.
• Demonstrated commitment to Hilton's values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency.
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, Adaptability.

• Access to pay when you need it through Daily Pay.
• Medical Insurance Coverage.
• Mental health resources including Employee Assistance Program.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave support.
• Debt‑Free Education via Guild Education.
• 401(k) plan with company match.
• Equity:
  Hilton Shares ESPP.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

Location:

Conrad Indianapolis.

Schedule:

Full‑time. Brand:
Conrad Hotels & Resorts. Job Family:
Guest Services, Operations, and Front Office.